For recyclers, reliability and machine availability are essential to maximising their productivity. At EREMA, we believe that service is not a separate function but an integral part of the performance our technology delivers. That is why our global customer service team follows one clear principle: no matter where in the world our systems are installed, customers will experience the same high level of support and technical expertise.
With a service and technician network active in around 60 countries worldwide, EREMA ensures that customers can rely on experienced support wherever they operate. Whether an operator needs assistance with process optimisation, a machine adjustment, or troubleshooting during production, help is always close at hand – on site, by phone, via e‑mail or through remote access tools. A large team of experienced after-sales specialists is available every day.
To guarantee consistent service quality across continents, structured and regular training is essential. Several times a year, EREMA service technicians from around the world come together at the headquarters in Ansfelden/Austria for practical training sessions. This approach ensures that EREMA customers benefit from the same level of expertise and technical understanding, regardless of their location. In other words: EREMA technology comes with EREMA service quality – everywhere in the world.
A global service network with one high standard
During the training programmes, EREMA service technicians actively engage with the processes and operational challenges that plastics recycling companies face every day. Under the guidance of EREMA process and application experts, they work on different types of machinery and practice various scenarios gaining the hands-on experience that is crucial for effective field support.
The training combines practice-oriented sessions, troubleshooting exercises and application-specific know‑how to ensure that technicians can confidently support customers during commissioning, material changes, optimisation tasks or unexpected process issues.
Edvanced Recycling Facts
“For us, service excellence means being close to our customers, wherever they are in the world. Our technicians receive continuous training to ensure they have the confidence and expertise to get the best out of our recycling systems in any scenario. This consistent commitment is the strongest foundation for building long-term partnerships with our customers.”
Michael Hofer, Head of Customer Service at EREMA
Digital expertise with BluPort®
In addition to technical and practical training, the service teams are also extensively trained in EREMA’s digital ecosystem BluPort®. The online platform is designed to provide customers with round‑the‑clock access to relevant information and to support them in solving many tasks independently. For service technicians, BluPort® is an essential part of their daily work: after completing their training, they navigate the platform with ease, use it to access technical documents and learning modules, and support customers directly via its digital services. This ensures that the worldwide service teams can rely on the same up‑to‑date information, which is another key factor in delivering a consistent service standard across the globe. All in all, EREMA offers its customers a strong network of digital tools and technical expertise wherever they are.
Service excellence as part of the Edvanced Recycling mindset
At EREMA, service is an essential component of the commitment to moving plastics recycling forward. Technology, digital solutions and human expertise work together to create stable, efficient and future-proof recycling processes. The service teams around the world embody this mindset. Their knowledge, experience and continuous training ensure that customers everywhere benefit from the same high standard of support.
Recently, seven service technicians from Thailand, Spain and Poland took part in an intensive training programme at EREMA’s headquarters in Ansfelden. The course began with a week of theory, followed by two weeks of practical sessions, where participants worked on INTAREMA® machines at the EREMA Customer Centre and at the LIT Factory of the Johannes Kepler University. These regular trainings ensure that our worldwide service teams are equipped with the same high level of technical expertise.
